Because customer satisfaction is important to us, we find it important to hear from you if you have a complaint about the product you purchased from us. Please do this - partly to limit any damage - as soon as possible. By law, a complaint is submitted in time when this is done within two months after discovery. This also applies in the event the purchased product does not have the features that you might expect from the product description.
If you have a submitted a complaint with us we will answer within 14 days. If we need more time, we will let you know within 14 days when you can expect a answer from us.
If you aren't satisfied with how we deal with your complaint? Then you can submit it to the Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the disputes committee of the European ODR Platform (http://ec.europa.eu/consumers/odr/).